VACANCY ANNOUNCEMENTS – PREPAID CARD OFFICER

Job title                 : Prepaid Card officer

Department            : Transaction Banking

Reporting Line       : Team Lead, Card Business

Location                : Head Office

Job Objectives

• Building, deploying and positioning digital banking products CARDS (Prepaid Cards) understand performance and drive revenue by Product Type.
• To ensure the most appropriate policies, processes, procedures, resources and partners are in place to drive optimal returns for the Bank and provide competitive advantage to the group.

Role & Responsibilities

• Manage and review the P&L for the products/services and reports monthly;
• Work closely with business leads to develop and execute product plans to support Digital Solutions and Products;
• Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations;
• Conceive and drive product promotion and rewards to encourage increased adoption and usage;
• Build and maintain partnerships with key vendor partners such as VISA, MasterCard, and Card Processors & e-Commerce and Technology Partners to deliver maximum efficiencies, income and superior internal and external support and service.
• Monitor performance of existing and new cards segments and work with marketing to develop campaigns to drive activation, usage and acquisition;
• Conduct Monthly, Quarterly products & solutions usage analysis including transaction Values, count, revenues… and actual vs. target;
• Produce and report on the Return on Investment (ROI) for existing and new cards products;
• Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy;
• Conduct monthly competitive analysis to ensure Product and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position;
• Closely Monitor Customer Complaints from CFC on the Cards Products and improve the processes to provide simple, functional and reliable products;
• Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services;
• Produce and publish detailed product information guides including features and functions, positioning and pricing.
• Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
• Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.
• Work closely with Product marketing to promote Cards Products and individual products and services that support the business segments;
• Sunset Card products not meeting market/segment needs and develop transition plans
• Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
• Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to Go-Live;
• Ensure compliance with all the local regulations and Global and Local best practices;
• Ensure familiarity with all the policies and processes of the bank in each UBA presence country;
• Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the Cards products;
• Execute all other projects that may be assigned from time to time in relation to Cards Products.

Key Performance Indicator

• Customer Satisfaction Index (Internal) – 100% Quality Support to the Business  
• Customer satisfaction Index (External) – Top 3 – Cards Business
• Overall Digital Banking Products & Solutions PBT – 100% Budget Attainment Actual vs Target   
• Debit Cards Penetration – At least 70% Penetration Rate
• Active Prepaid Cards Ratio – At least 70% Activity Ratio
• Prepaid Cards Issuances (UBA Cards & Co-Branded Programs) – 75% Actual VS. Target
• Prepaid Cards Transactions Count & Value – 80% Actual VS. Target
• PP Card Utilization – 75% / Actual VS. Target
• Prepaid Cards PBT – 100% Budget Attainment Actual VS. Target  
• Products Portfolio Enhancement and Appeal – At least 10% increase on DBC & PPC

EDUCATION REQUIREMENTS

• First degree in any field
• Bachelor’s Degree or a relevant professional qualification.

EXPERIENCE : Minimum of 4 years with at least 2 years banking experience and at least 2 years in a similar role.

Key Competencies:

 Knowledge

• In-depth knowledge of the business environment and Digital Banking products especially Cards Products
• Digitally savvy
• Financial analysis
• Banking Operations
• Regulatory and legal knowledge

Skills/Competencies/Aptitudes

• Strong business development and selling skills- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Excellent interpersonal and communications skills.
• Excellent listening and interviewing skills
• Strong leadership and negotiations skills.

Application submission: Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “Prepaid Card officer” Later October 30, 2024

 Only shortlisted candidates will be contacted to proceed to the interview stage.

 UBA Cameroon is committed to meritocracy and inclusiveness and will not unfairly discriminate in recruitment, training, career development and promotion on the basis of race, color, ethnicity, gender, marital status, disability, religion or belief and age.

If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time