VACANCY ANNOUNCEMENTS – CASH OFFICER

Job title               : CASH OFFICER

Department        : Operations

Reporting Line    : Customer Service Manager

Location             : UBA Cameroon

Job objective(s)

Coordinate cash activities with a view to ensuring timely processing of transactions over the counter, ensure adequate controls are maintained in transaction processing in order to minimize the risk of losses from frauds and robberies and ensure courteous disposition of Tellers

Roles & Responsibilities

• Sound knowledge of tellering policies and procedures
• Efficient supervision of all tellering activities
• Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time.
• Ensure availability and workability of working tools for tellers
• Authorize all cash transactions above tellers’ limits
• Constant review of teller’s payout limit, taking into cognizance the tellers error rates
• Provide effective service support need for the tellers to ensure that teller cubicles are manned and functional at all times

Knowledge

• Banking operations, policies and procedures
• Sound knowledge of tellering policies and procedures
• Basic accounting

Skills

• Excellent customer service disposition.
• Smart appearance
• High level of integrity/Sense of Responsibility
• Numerate Skills
• Paying attention to details
• Good Interpersonal Skills
• Fast and error free processing
• Ability to work under pressure

Key Performance Indicator

• Adherence to the bank’s service level agreement in terms of TAT for all products and services
• Efficient crowd management in the banking hall
• Customer satisfaction surveys as administered by SOWs, etc
• Rate of errors in processed transactions
• Number of policy breaches/regulatory infractions.
• Timeliness of reconciliation/liquidation of GL items (within established transit times.)

Education Requirements

• Minimum of a first degree

Experience

2 to 5 years minimum in Banking Operations

Application submission

Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “Cash Officer” Later March 6, 2025

 Only shortlisted candidates will be contacted to proceed to the interview stage.

 UBA Cameroon is committed to meritocracy and inclusiveness and will not unfairly discriminate in recruitment, training, career development and promotion on the basis of race, color, ethnicity, gender, marital status, disability, religion or belief and age.

If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time